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Frequently Asked Questions
When will my order be ready?
Turnaround times vary based on products and services ordered. Photo paper prints without mounting and fine art paper prints without mounting typically have a production time of 1 business day. Additional time will be required for other items such as prints with mounting, canvas prints, MetalPrints, and framed prints. They will typically take 3-5 business days. This will not include shipping time.
Can I order custom sizes?
Yes, custom sizes are offered. Send me an email with the dimensions needed. I will see if the image can be resized to the dimension. The final cost will be submitted for your approval. The cost for hanging hardware will vary based on the options selected, so if you require an exhibit mount, or an inset or flush frame for the print, please state that.
What type of lighting should be used to display MetalPrints?
For displaying MetalPrints, it is recommend to use halogen, bright white incandescent, full-spectrum LED, or other bulbs with a high CRI (color rendering index). Indirect natural daylight also can work, but it must be indirect in order to prevent fading over time, and will also change the way the print appears throughout the day. Certain types of lighting, such as standard fluorescent bulbs, emit light that is partially absorbed or scattered by the MetalPrint surface, and the green part of the spectrum reflects to the eye more than other colors. Changing the type of lighting will affect the way all prints appear, but MetalPrints are affected more so. This is called metameric failure. Using light bulbs with a CRI of 90 or higher will help you see consistent results, especially when comparing different types of prints.
How should MetalPrints be cleaned?
Non-ammonia glass cleaner, water, or isopropyl (rubbing) alcohol can be used without harming the print surface. We recommend using a clean, lint-free cloth to wipe off the print. No cleaners containing ammonia, abrasives, or corrosive chemicals should be used.
Shipping Policy
Shipping times range from 1-7 business days not including the print time . You will receive a tracking number as soon as your order has been shipped. Crates are required for all MetalPrints beyond 30x40”
MetalPrints over 30" on the short side, or over 40" in length must be crated. Prices are in addition to shipping. Save by ordering up to 3 prints per crate!
Crate for Prints 30x40 & smaller $45.00
Crate for Prints over 30x40 to 40x60 $65.00
Crate for Prints over 40x60" $100.00
Do you ship outside of the United States?
Yes, we can ship internationally. Shipping is charged at cost, which is based on the carrier charge and may vary depending on the size and weight of the package, and the destination. If you would like a shipping cost estimate, please contact us with the following information:
Product information, type of product, size of item, quantity of each type and size, full address, if possible, postal code and city required, whether address is residential or commercial, whether the order must be delivered by a certain date, with that information, we will be able to get the most accurate estimate possible. Please be aware, this is an estimate, and does not include taxes or custom fees which may be incurred.
When I order a MetalPrint larger than 40x60”, how would the order be shipped?
Generally, MetalPrints larger than 40x60” cannot ship with FedEx, and must be delivered by freight. The shipping is charged at cost, but we can get a freight cost estimate up-front if you can provide the following information:
Postal/ZIP code for delivery, type of address - residential or commercial, If a forklift or loading dock is on-site at the delivery address
What is your Policy on Returns/Exchanges/Refunds?
I want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact me and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter !
You can also follow us on our social media pages as we are constantly posting about new work!
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