When will my order be ready?

Turnaround times vary based on products and services ordered. Photo paper prints without mounting and fine art paper prints without mounting typically have a production time of 1 business day. Additional time will be required for other items such as prints with mounting, canvas prints, MetalPrints, and framed prints. They will typically take 3-5 business days. This will not include shipping time.

Can I order custom sizes?

Yes, custom sizes are offered. Send me an email with the dimensions needed. I will see if the image can be resized to the dimension. The final cost will be submitted for your approval. The cost for hanging hardware will vary based on the options selected, so if you require an exhibit mount, or an inset or flush frame for the print, please state that.

What type of lighting should be used to display MetalPrints?

For displaying MetalPrints, it is recommend to use halogen, bright white incandescent, full-spectrum LED, or other bulbs with a high CRI (color rendering index). Indirect natural daylight also can work, but it must be indirect in order to prevent fading over time, and will also change the way the print appears throughout the day. Certain types of lighting, such as standard fluorescent bulbs, emit light that is partially absorbed or scattered by the MetalPrint surface, and the green part of the spectrum reflects to the eye more than other colors. Changing the type of lighting will affect the way all prints appear, but MetalPrints are affected more so. This is called metameric failure. Using light bulbs with a CRI of 90 or higher will help you see consistent results, especially when comparing different types of prints.

How should MetalPrints be cleaned?

Non-ammonia glass cleaner, water, or isopropyl (rubbing) alcohol can be used without harming the print surface. We recommend using a clean, lint-free cloth to wipe off the print. No cleaners containing ammonia, abrasives, or corrosive chemicals should be used.